Frequently Asked Questions

* Can I search and view the profiles of members if I have created my login as Free Member (Unpaid Member)?
- Member with Free membership can search and view the profiles based on limit provided for free membership but they can not access the
 contact details of other DWD members. 

 

* What if, my membership is Paid and I view the profile of Free members?
- DWD paid members can search and access other DWD members profiles based on limit provided on selected membership package. 
They can view the free members profile details.

 

* Can I search member profiles if daily limit is over?
- No you can not access DWD members if daily view limit is over and you need to login next day to access the DWD members profiles

 

* Can I search member profiles if total limit is over?
- No you can not access DWD members if total view limit is over and you need to upgrade the membership package to access the DWD members profiles.

 

* Login as Paid member and I can not view the member Email and Phone number?
- The viewed member must have restricted the access to their email and phone number in the privacy settings
 

 

* I have other queries not listed in FAQ
- Please contact DWD customer support between 9AM - 6PM except Thursday.

 

* What is the process if I have found the partner from DWD site?
- You can go to 'Update Personal Details' under 'Edit Profile' section and update the 'Found the DWD Partner' field. 
Please make sure to update this field with correct details to be eligible for the lucky draw.

 

* What is the use of Reference Field while updating the membership package?
- You can provide the mobile number of referral person to get the discounted price as per policy. 

 

* Where can I check the validity/remaining balance to view profiles?
- You have to go to 'My Profile > View Package' and you can check the 'Profile View Balance'